Shipping

We ship worldwide from the United States, and most orders leave our warehouse within one business day. Orders over $100 ship free within the US; below that, a flat shipping rate is shown at checkout.

Delivery times shown at checkout are estimates, not guarantees. Carriers like USPS and UPS don't guarantee delivery dates, and they don't count Sundays or federal holidays. Once an order is handed to the carrier, delivery timing is in their hands.

Tracking

You'll get a tracking number by email as soon as your order ships. For international orders sent via USPS, tracking may stop updating once the package leaves the United States. If that happens, your local postal carrier will have the most current information.

International orders

Import duties, taxes, and fees are set by your country and are your responsibility. At checkout we offer a Duties Paid (DDP) option on many destinations, which lets you pay these charges up front so your package clears customs without surprises.

Customs can occasionally hold or inspect a package, which adds time we can't control. If a package is refused or returned at customs, contact us and we'll sort out a refund or reshipment with you.

Lost or missing packages

If tracking shows delivered but you can't find your package, give it a day or two (carriers sometimes scan early), and check with anyone who might have taken it in for you: household members, neighbors, a building front office or mailroom. If it still hasn't turned up, email us and we'll work with you to make it right.

Wrong shipping address

Please double-check your address at checkout, since orders ship to the address on your confirmation. If you catch a mistake before your order ships, email us right away and we'll update it at no charge. If an order has already gone out to an address that was entered incorrectly, contact us anyway and we'll do our best to help you get your gum.

For refunds, returns, and our satisfaction guarantee, see our Refund Policy.

Shipping & Refunds

We want every order to arrive in good shape and to win you over. If anything goes wrong, email info@grecogum.com and we'll make it right.

Shipping

We ship worldwide from the United States, and most orders leave our warehouse within one business day. Orders over $100 ship free within the US; below that, a flat shipping rate is shown at checkout.

Delivery times shown at checkout are estimates, not guarantees. Carriers like USPS and UPS don't guarantee delivery dates, and they don't count Sundays or federal holidays. Once an order is handed to the carrier, delivery timing is in their hands.

Tracking

You'll get a tracking number by email as soon as your order ships. For international orders sent via USPS, tracking may stop updating once the package leaves the United States. If that happens, your local postal carrier will have the most current information.

International orders

Import duties, taxes, and fees are set by your country and are your responsibility. At checkout we offer a Duties Paid (DDP) option on many destinations, which lets you pay these charges up front so your package clears customs without surprises.

Customs can occasionally hold or inspect a package, which adds time we can't control. If a package is refused or returned at customs, contact us and we'll sort out a refund or reshipment with you.

Our satisfaction guarantee

If your first order isn't right for you, email us within 30 days of delivery and we'll make it right: a swap for the other style, or a full refund, shipping included, whichever you prefer. Keep the product. There's nothing to send back.

The guarantee is for your first order only, one per customer, on grecogum.com, and is capped at $100. If your first order is larger than that, we'll refund the first $100 and work out the rest with you directly. We may verify orders, ask for a photo, or decline claims we believe are abusing the guarantee, and we may change or end it at any time. Wholesale and bulk orders aren't covered.

Damaged, melted, or defective items

If your order arrives damaged, melted, or defective, email info@grecogum.com within 30 days of delivery with a photo or two. We'll send a replacement or issue a refund, whichever you prefer. Please hold onto the product and its packaging until we've sorted it out, since we may need them to file a carrier claim. This applies to every order, not just your first.

Lost or missing packages

If tracking shows delivered but you can't find your package, give it a day or two (carriers sometimes scan early), and check with anyone who might have taken it in for you: household members, neighbors, a building front office or mailroom. If it still hasn't turned up, email us and we'll work with you to make it right.

Wrong shipping address

Please double-check your address at checkout, since orders ship to the address on your confirmation. If you catch a mistake before your order ships, email us right away and we'll update it at no charge. If an order has already gone out to an address that was entered incorrectly, contact us anyway and we'll do our best to help you get your gum.

Subscriptions

You can change or cancel a subscription anytime. Use the link in your order confirmation email to manage it, or email us and we'll take care of it for you.

Contact

Questions about an order, a return, or a refund? Email info@grecogum.com. We're a small team and we read every message.

Greco Gum 1522 Penman Road, Jacksonville Beach, FL 32250